Delete your account and data
This page applies to every app published by Protoboard Studios that lets you create an account. You can delete your account, and the data associated with it, in either of the following ways. For details on what we collect and how we use it, see our Privacy Policy.
From inside the app
- Open the app’s Settings (or Account / Profile) screen.
- Choose Delete account.
- Confirm. You may be asked to sign in again first to verify that it is you.
By email
If you have uninstalled the app, can no longer sign in, or prefer to request deletion from the web, email privacy@protoboardstudios.com with the subject “Delete my account”. Please tell us:
- the name of the app;
- how you signed in (email address, phone number, Google, Apple, or another provider); and
- the email address or phone number associated with the account.
To protect your account, we may need to verify that the request comes from you, for example by replying to the email address on the account. We will confirm once the deletion is complete, normally within 30 days.
What is deleted
When you delete your account we permanently delete your sign-in credentials, your profile, all content you stored in the app’s cloud storage, and the link between your account and any analytics or crash data. Deleted data is removed from live systems promptly and from backup systems within 180 days. Account freezing or deactivation is not used as a substitute for deletion.
We may retain limited information after deletion where the law allows or requires it: purchase records needed for tax, accounting, and fraud prevention; crash reports and analytics that no longer identify you, until they expire under the retention periods in our Privacy Policy; and any information we must keep to comply with a legal obligation.
Deleting data without deleting your account
Content you create can usually be deleted from within the app. If you want us to delete specific data but keep your account, email us at the address above and describe what you want removed.
Apps without accounts
If an app does not have accounts, your data is stored only on your device, and uninstalling the app removes it. Analytics, crash, and advertising data that these apps collect is not linked to your name or contact details. You can reset or delete your advertising ID at any time in Android settings (see the Advertising section of our Privacy Policy), and you can email us with any deletion request.